Student Disability Services at Grand Canyon University

Student Disability Services at Grand Canyon University (GCU) welcomes all students, staff and faculty with disabilities. Our office ensures individuals with a disability receive equal access to all systems, programs and facilities. Find out more about our accommodation policies and procedures, and how to request accommodations through our office.

More Information

Phone: 602-639-6342
Fax: 602-589-2652

Grievance Process

If you are dissatisfied with your accommodations, you may contact Student Disability Services to discuss different options or get additional assistance. You have the opportunity to request accommodations above and beyond the normal scope of Student Disability Services. You may submit a request for additional accommodations through Student Disability Services; our office will then present your request to the ADA Executive Decision Committee. The committee will review your request as well as your documentation before rendering a determination.

If you are dissatisfied with the determination made by the ADA Executive Decision Committee, you can appeal the determination to the provost of GCU. To file a second appeal, contact Student Disability Services, and we will forward the appeal to the provost. We will also advise you of the provost’s decision. The provost’s decision will stand as the final decision of GCU.

GCU reserves the right to deny a student's request for accommodations or to suggest alternative accommodations if the student cannot provide appropriate documentation of a disability or if the student's request impacts the academic integrity of the institution as outlined in Wynne v. Tufts University School of Medicine (1991).

"If the institution submits undisputed facts demonstrating that the relevant officials within the institution considered alternative means, their feasibility, cost and effect on the academic program, and came to a rationally justifiable conclusion that the available alternatives would result either in lowering academic standards or requiring substantial program alteration, the court could rule as a matter of law that the institution had met its duty of seeking reasonable accommodation."

eBook Requests

Student Disability Services can now obtain eBooks for courses not currently participating in GCU's eBook initiative. Our eBook program is primarily available to low-vision, blind and dyslexic students. Students without such impairments may request eBooks if they can provide appropriate reasoning in their accommodations request. If you have questions concerning the process for obtaining eBooks, contact Student Disability Services at 602-639-6342.

  1. Self-report your disability to Student Disability Services and request accommodations.
  2. After your notification of approval to receive services, request eBooks as part of your accommodations. Please allow up to 10 business days for Student Disability Services to process your request.
  3. If your required eBooks are available through Canyon Connect, Student Disability Services will assist you in locating the book in your classroom. If the book is not in Canyon Connect, Student Disability Services will check various sources for an electronic version of your required text.
    1. If available, you are encouraged to purchase an electronic version of the book directly from the publisher.
    2. If not available, you are required to purchase a hard copy of the book and present your proof of purchase to Student Disability Services. We will then create a digital copy of your book. 
    3. Proof of purchase can be your physical purchase receipt or an email confirmation, and is required to gain copyright privileges from the publisher. Due to publisher's copyright laws, Student Disability Services cannot use rented textbooks to fulfill requests.
  4. Upon receipt of your proof of purchase and permission from the publisher, Student Disability Services will load an electronic copy of your book into your GCU Student Portal. Only you will have access to your eBook.
Request for Accomodations
Student Submits documentation and has completed the Accomodation Request form. (Student should include eBook as part of their request). The Disability Office Verifies that the student is eligible to receive accomodations through the University. The Disability Office requests a proof of purchase.
eBook Accomodation
The students submits a proof of purchase to the Disability Office The Disability Office works with various sources and the publisher to obtain the digital content for the student.
eBook Delivery
The student can access the eBook by following the directions sent to them from the Disability Office. The Disability Office uploads the eBook into the student's classroom.